betnga Privacy Policy

betnga is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains how betnga collects your personal information, the purposes for which that information is used, and how it is kept secure.

This policy applies to the betnga website, mobile version, and all associated digital services. By using our platform you consent to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

betnga provides services only to individuals aged 21 or older. We do not collect any personal information from minors and do not permit them to open accounts.

During registration and use of betnga, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality.
• Email address and mobile number.
• National ID card or passport details for identity verification.
• Payment account details (bKash, Nagad, Rocket, Upay numbers).
• Account username and password.

2.2 Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Duration of site visits, pages viewed, and navigation patterns.
• Usage data collected through cookies and tracking technologies.
• Transaction history and gaming activity logs.

2.3 Information Received from Third Parties

We may collect relevant information from trusted third-party service providers for identity verification, fraud prevention, and fulfilling financial regulatory requirements.

betnga uses the information collected from you only for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To smoothly operate gaming, betting, and payment services.
• Ensuring Security: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your issues and provide assistance via live chat.
• Personalisation: To recommend games and offers based on your preferences.
• Communication: To send important updates, promotional offers, and account-related notifications.
• Responsible Gaming: To monitor user gaming behaviour and enforce responsible gaming policies.
• Legal Obligations: To comply with applicable laws and regulations.

betnga gives the highest priority to protecting your personal information. We take the following security measures:

4.1 Encryption Technology

Our platform uses state-of-the-art SSL (Secure Sockets Layer) encryption technology. All data transmission between you and our servers is fully encrypted, so no unauthorised party can read or steal this information.

4.2 Access Control

Only authorised betnga staff who need the information for their work can access your data. All staff are bound by strict confidentiality agreements.

4.3 Regular Security Audits

Our systems undergo regular security audits. Any vulnerabilities are identified and resolved quickly. We use firewalls, intrusion detection systems, and other advanced security technologies.

4.4 Password Protection

Your password is stored using a strong hashing algorithm. No betnga staff member will ever be able to view or will ever ask for your password directly.

betnga may share your personal information with third parties only in the following limited circumstances:

5.1 Service Providers

We use trusted third-party service providers for payment processing, identity verification, technology services, and customer support. These providers operate solely on our instructions and may not use your information for their own purposes.

5.2 Legal Requirements

If required by a court order, government authority directive, or applicable law, betnga may be obliged to disclose your information.

5.3 Fraud Prevention

Relevant information may be shared with the relevant authorities to investigate and prevent possible fraud, cybercrime, or other illegal activities.

Cookies and similar tracking technologies are used on the betnga website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the website, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse site performance and user behaviour.

6.2 Cookie Control

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some site features to not work properly.

betnga retains your personal information only for as long as necessary. Generally:

• Information for active accounts is retained for the entire duration that the account is in operation.
• Financial transaction records are retained for a defined period in accordance with legal obligations, even after an account is closed.
• For inactive accounts, the data retention period is determined in accordance with applicable law.
• Information related to matters under investigation or in dispute is retained until the relevant matter is fully resolved.

At the end of the retention period, your information is securely deleted or anonymised.

As a user of betnga, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted.
• Right to Object to Processing: You may object to the processing of your information for a specific purpose.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Unsubscribe from Marketing: You may request to stop receiving promotional emails or messages at any time.

To exercise these rights, contact us via 24/7 live chat or by email. We will respond to your request as quickly as possible.

betnga processes financial transactions via bKash, Nagad, Rocket, and Upay. We take special precautions to protect your financial information:

• Payment information is transmitted and stored using the highest level of encryption.
• betnga never collects or stores your mobile banking PIN or OTP.
• All financial transactions are processed server-side and handled through secure channels.
• Transaction history is stored securely in your account.
• Suspicious transactions are automatically flagged and investigated.

betnga may update this privacy policy from time to time. The policy may be revised due to service improvements, new legal requirements, or business changes.

For significant changes, we will notify you in advance by email or via a notice on the platform. Continuing to use the site after changes means you have accepted the updated policy.

The "Last Updated" date shown at the top of the page always indicates the date of the current version of this policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. betnga's privacy team is always ready to answer all your queries.